template support

Need help with your template? You’re in the right place. Save yourself time by checking our FAQs and Policies below for quick answers! If that doesn’t get you unstuck, submit a support ticket below or email us directly at support@bigcatcreative.com, and we’ll get back to you within 1 business day.

Template Support

Name

First Name

Last Name

Subject

Which template are you using?

Which version of Squarespace are you using?

7.0

7.1

Order Number

Please explain your problem or question thoroughly

If you are requesting support for a Squarespace Template Kit, please provide your website URL:

If your website isn't live but you want to show us something, click on Settings > Site Availability > change to Password Protected > Add a password > share the password below.

Password (if applicable)

need more?

extra support

DIY is awesome, but sometimes you just need that extra bit of support! Work 1:1 with a member of our team to put any final touches on your website. We can help with custom coding, troubleshooting, mobile optimization and specific design changes, all for just $50 p/hour.

Hourly Support Request

Name

First Name

Last Name

Are you using one of our Squarespace Template Kits?

Yes

What is your website address?

If your website isn't live/still in trial mode, click on Settings > Site Availability > change to Password Protected > Add a password > share the password below.

Password

What can we help you with? Please explain your request thoroughly

If you would like to attach a video screencast to this form (to help explain your request) please visit Loom.com and create a free video. You can paste the video link here: